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Frequently Asked Questions

 

What is required to reserve dates?

We collect 50% payment on the day you make your reservation. The remaining 50% balance is due 60 days prior to arrival.

Can you “hold” dates for me while I organize my group?

We understand how difficult it is to organize a trip with a large group. However, because we have multiple homes and receive so many inquiries for specific dates, the only way to “hold” dates is to make a 50% payment.

Do you accept credit cards?

Yes, we accept all major credit cards. You can book online or provide credit card information over the phone.

What is your cancelation policy?

You can cancel your reservation up to 60 days prior to arrival and incur no penalty. We will refund 97% of the initial payment (the credit card processing company keeps 3%). Once you make your final payment, your reservation can’t be canceled. We recommend that you purchase trip insurance if you would like protection against something unexpected.

How do we gain access to the home?

Our homes have keyless entry systems for your convenience. There is a keypad installed on the front door deadbolt that requires a code to enter. Simply enter the code that is provided to you in the confirmation document and turn the deadbolt to lock/unlock.

What do I need to bring?

Our homes are well equipped for almost all of your needs. Bath linens, soaps, shampoo and toilet paper are all provided. The kitchen contains pots, pans, dishes, plates, drinking glasses, utensils…etc. Basic items like salt, pepper, paper towels and sugar are also included.

How do we book tee-times?

All Robert Trent Jones Golf Trail tee times are handled by their reservations team. You can reach them by calling 1-800-949-4444.

What time is check-in and check-out?

Check in is at 3pm, check-out is at 11am. Our cleaning team has only four hours to prepare the entire home for each group of guests. Please help us provide excellent customer service by respecting our check-in and check-out times.

How do I check-out?

There is no formal check-out procedure. We ask that you gather used linens, place all trash in bags and load the dishwasher before you leave.

Does your home have Wi-Fi?

Yes, all of our homes have wireless internet access that is password protected. Please refer to your confirmation document to find the password to be used during your stay.

How close is your home to the golf course?

We are blessed to have spectacular locations over-looking the Robert Trent Jones Golf Trail courses. In Birmingham and in Prattville, you can’t find lodging closer to the courses than our homes! In fact, our homes are so close to the clubhouses, the cart boys will pick you up!

Do you allow pets in your home?

We love animals and have pets of our own, but we do not allow pets in our vacation rental homes.

Can I smoke in your home?

There is no smoking inside of our homes, but we do provide outside smoking areas with ashtrays.